As a rapidly expanding compliance consultancy, we are seeking an administrator to join the Admin team in a full-time capacity. Working with the wider administration team to manage booking for tenants and inspectors, they share their priorities and challenges, and uses honest, open, and timely feedback to improve the performance of others. We are looking for someone who can cope with this dynamic role, whilst adopting a proportionate and common-sense approach to this ever-changing field.

The Role

A great Administrator at Clear Safety supports the Administration function within the business, is organised and pragmatic, and is a great team player. They display a passion for supporting their team and wider business, confidently handling enquiries, and tackling customer issues head-on. They take responsibility for providing an exceptional level of customer service to tenants and clients, whether by phone, message or email.

An Administrator is...

• Responsible for booking inspections allocated to Clear Safety from clients, communicating to the tenant information to support the inspection and liaising with the inspectors and providing all the relevant information, followed by completion of the booking notes.
• Proactive, if jobs booked are not accessed, they ensure they are rebooked in a timely manner, liaising with Housing Officers or tenants to gain access to properties or source keys.
• Organised and ensures that once an "Action" is complete, the Inspector's report is quality checked and the completed report is issued to the client.

The person will...

• Take responsibility for booking, cancellation and rescheduling of Inspections.
• Actively monitor the Safepoint tracker to safeguard remote Inspectors.
• Monitor the company Inbox for emails and actions them accordingly.
• Send appointments to Tenants/Housing Officers by SMS.
• Support the wider Administration team with the onboarding process and training.
• Participate in training that supports the Administrator role.
• Support the business as and when required.
• Comply with Clear Safety Ltd company policies.

Key Results and Objectives

• Ensure inspections are booked and meet the KPI agreed upon for each client and all relevant information is provided to inspectors.
• To ensure actions booked are completed.
• Business Understanding

Reports to

Administration Supervisor / Head of Administration

Our offer to you 

• Salary of £23K
• A commitment from Clear to offer a full training package to support your growth
• Any equipment required to carry out your role
• Flexible working arrangements, with home-working
• To be part of an exciting company growth opportunity
• Access to employee benefits, including EV car and Bike salary sacrifice schemes

To apply, please email your CV and cover letter to Sara Ransom.

NO AGENCIES PLEASE